KANA Software, Inc. (KANA) develops, markets and supports customer communications software products. KANA solutions automate the processes needed to serve its clients’ customers. KANA provides an integrated solution, which enables organizations to deliver service across all channels, including e-mail, chat, call centers, and Web self-service. The Company's solutions include products, such as Kana IQ, KANA Response, KANA ResponseIQ, and KANA Contact Center. The Company maintains direct sales personnel across the United States, and internationally in the United Kingdom, Ireland, Continental Europe, Asia Pacific, Japan and Canada. In June 2007, KANA completed the acquisition of eVergance Partners, LLC.