Support.com Announces Appointment of Roop K. Lakkaraju as Chief Financial Officer and Chief Operating Officer<br /><br />REDWOOD CITY, Calif., Oct. 30, 2013 (GLOBE NEWSWIRE) -- Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software, today announced the appointment of Roop K. Lakkaraju as Chief Financial Officer and Chief Operating Officer. Mr. Lakkaraju, who joins the Company today, will be responsible for finance, IT and contact center operations, and will play an important role in all of the Company's strategic growth initiatives.<br /><br />"Roop has an ideal background for Support.com, including CFO roles at Quantros, a private equity backed SaaS company, 2Wire, a provider of integrated broadband solutions for the connected home, and Solectron, an electronics manufacturer whose business required disciplined margin management," said Josh Pickus, President and Chief Executive Officer. "We believe Roop will play a significant role in taking our business to the next level, and we're delighted to have him aboard."<br /><br />"Support.com has established a leadership position in premium technology support and plans to expand its business with strategic growth initiatives," said Mr. Lakkaraju. "I am excited to be joining the Support.com team and look forward to contributing to the Company's future success."<br /><br />Prior to his tenure at Quantros, 2Wire and Solectron, Mr. Lakkaraju worked at Safeguard Scientifics, an investment firm, and at the public accounting firms PricewaterhouseCoopers and Grant Thornton.<br /><br />Mr. Lakkaraju holds a Bachelor of Science from San Jose State University in Business Administration/Accounting and has been a Certified Public Accountant.<br /><br />About Support.com<br /><br />Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based services and software that power premium technology support programs and technical support organizations. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our Nexus(R) Service Delivery Platform helps technical support organizations reduce costs, improve problem resolution and enhance the customer experience. Our customers include many of the nation's leading communications providers, retailers, technology companies and others. For more information, please visit us at: www.support.com.<br /><br />Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.<br /><br />Copyright (c) 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. All other marks are the property of their respective owners.<br /><br />Safe Harbor Statement<br /><br />This release contains "forward-looking statements" as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, the features available in, and the potential benefits to be derived from products and solutions, and plans for strategic growth initiatives. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com's ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com's ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.<br /><br />CONTACT: Investor Contact <br /> <br />         Carolyn Bass <br />         Market Street Partners <br />         (415) 445-3235 <br />         sprt@marketstreetpartners.com <br /> <br />         Media Contact <br />         Seth Geisler <br />         Martin Levy Public Relations, Inc. <br />         (858) 610-9860 <br />         seth@martinlevypr.com 